Reviews for ADVENTURE LEISURE VEHICLES, TEBAY

3/5 from HellsBellRinger
3 years ago
Called in to ask a question about our Knaus VanTI 650 MEG Platinum Selection and even though we had not bought it from ADVENTURE LEISURE VEHICLES, they not only answered our question fully but also carried out a minor repair and arranged a factory supplied upgrade to the USB involving a replacement part. They would not take any payment for the repair and both the owner himself and all the staff could not have been more helpful. I know where I will be getting any future habitation checks etc done in future. It was an absolute pleasure dealing with them and they even gave us a lovely coffee whist we waited. They were well stocked with caravans mainly and several motorhomes but expect more motorhomes soon. Highly recommended. We did subsequently have had them do the habitation service on our Knaus 650 MEG which was done quickly and professionally. However the replacement for the originally fitted incorrect USB panel with missing USB sockets was fitted but with only a blank hole where the USB sockets should have been. Not much sense in replacing the panel without fitting the USB’s was there? Whilst there the service manager agreed to contact Knaus about a problem that needed a replacement under warranty. The original supplier had closed down shortly after we bought the vehicle, new, less than a year before and Adventure Leisure Vehicles had agreed to take over the servicing of our motorhome. Knaus refused to replace the item claiming there was evidence of wear and when I saw the e-mail that the service manager had sent I could understand why. He made it clear that we had not purchased the vehicle from them and gave no description of the faulty item or the age of the vehicle and there was no attempt to argue our case. Now I do understand that they may feel no responsibility for our vehicle but as agents for Knaus it was a fairly poor attempt to have warranty work, which they would have been re-imbursed for, done. It was a very minor fault and did not affect the use of the vehicle in any way but it was something that should not have happened in a vehicle less than a year old. We have had the matter seen to elsewhere at our own expense and it’s now fine. It is a wonderful vehicle, probably the best we have ever owned (it’s our seventh motorhome) but we feel let down by this service manager at Adventure Leisure Vehicles who sadly always gave the impression of having a lot to do and not enough time to do it. The gentleman who actually owns the firm is exactly that - a gentleman and most helpful, it’s sad that his service manager doesn’t quite match the same very high standard. Don’t let this put you off using Adventure Leisure Vehicles as they are one of the best and most pleasant motorhome dealerships I have ever dealt with.
5/5 from john
3 years ago
Adventure leisure staff are fantastic. We had a problem with our camping car, and although they were snowed under with work, they fit us in and got us back on the road. Great service. We had time to look around at the caravans and motorhomes.
5/5 from Kim
3 years ago
Great sales service and hand over. Thanks to Phil and Adrian in particular. Can't wait to get "Hilda" loaded up and on the road. See you next year at our first service.
5/5 from Graeme
3 years ago
Friendly, efficient staff and knowledgeable technical team. No pressure sales pitch. We found an Eriba tourer that was just right for us and had great fun with it over 3 months in the summer. The handover by Ernie was very thorough and fun. We love the sturdy bike rack on the A-frame that is built to take our heavy e-bikes. Excellent customer service throughout, especially when we had a problem with the awning. This was taken seriously and investigated. We love our new Walker awning, which performed brilliantly in the heavy rains and strong winds this summer. A big thank you to Michael, Phil and the team.
5/5 from j
3 years ago
After disappointment elsewhere these people are a shining light in the hymer network. Although we did not buy our vehicle from them they serviced and completed warranty work in a friendly and professional way. Excellent company to deal with, will definitely use again.
5/5 from tim
3 years ago
Fitted Truman Aventa Aircon unit to Hymer t568sl without any Hassel seems a very neat job thanks to all at ALV. 2 months later and still no problems and with the summer we have had still dry as a bone
5/5 from Nikki
3 years ago
A very well deserved 5* review. Micheal and his team made our recent purchase so seamless. Everyone was freindly , helpful and very knowledgable. We are very pleased with our caravan . Would highly recommend this company to others .
5/5 from Sean
3 years ago
Excellent customer experience. My interactions with the Team at ALV have been superb from start to finish. The care and workmanship has been second to none. Cannot recommend highly enough. Will most definitely be taking my Knaus there for any future work. Thank you all at ALV.
5/5 from Edward
3 years ago
We just picked up our Coachman Acadia 630 Xtra from Adventure Leisure - and love it! We ordered from new in October last year. Right from the off we had fantastic support in finding the right model to meet our family needs and since have experienced continual updates on our build. We received a thorough and super friendly handover of vehicle on the day of collection. A truly wonderful company to deal with. Such a beautiful location too, we look forward to getting back up to Tebay for our service next year. Thanks Mike and team. Highly recommend.
5/5 from Robert
3 years ago
A pleasure to do business with, Michael and his team have an in depth knowledge and experience, display a can do attitude and are always welcoming, cheerful and happy to help. We have purchased twice from Adventure Leisure Vehicles, received exemplary service on both occasions and, aftersales support from the service department. We experienced excellent informative hand overs and advice from both Ernie (Eriba) and Jon (Airstream). Jon has just completed a superb repair to our Airstream after a careless owner error, our travel trailer is now as good if not better than new. I have no hesitation whatsoever in recommending the team at Adventure Leisure Vehicles at Tebay.