A big thanks to Martin for providing excellent customer service today. He organised a warranty replacement cup and bowl for my GSI Halulite Microdualist cook set. No need to send it all back now after having a misunderstanding with the retailer. Thanks again, and all the best for Xmas.

Service way surpassed expectations. Had a warranty issue and couldn't get over how helpful the company was to work with and how swiftly everything was dealt with. Martin in particular went above and beyond. Would definitely make an effort to buy from them over anyone else.

I had a couple of non warranty issues with an Exped Downmat 7. I contacted Lyon to see if they could give me any advice. Martin from the Help Desk got back to me very quickly, took on the issue asking me to send the mat to their Office and they would sort it out from there. The mat was returned to me very quickly (repaired) at no cost with the issue sorted. This is unbelievable after sales service and I cannot thank Martin enough, nothing was too much trouble even though Lyon had no obligation to deal with the issue. I would absolutely recommend Lyon 100% for their attention to customer care and especially Martin for his ‘can do’ attitude - if only other Companies had the same standards of Customer Care life would be so much easier 😁👍🏻

Petzl Customer service for the UK. Post-sales support that is as good as the product. Trusty old Bindi headset stopped taking charge. emailed these people. Very quick response. Sent product in, checked and replaced pronto.

Bought a Robson paddle from a retailer I won’t name but Lyon equipment are their distributor. I was sold a paddle on the basis it was full carbon fibre the paddle turned out to be a mix of fibre glass and carbon fibre or dyneema the paddle only lasted around 4 months and is literally falling apart, Lyon equipment keep trying to fall back and say the paddle was advertised correctly and that it’s full carbon fibre. Very unhelpful customer service team who will argue the colour of the sky. I have since found out they no longer sell Robson products I wonder why…. The Lyon customer service rep looked forward to reading my review I hope it meets your expectations.

Petzl customer service is located here which is Amazing. I emailed them with an issue with a product and with in hours not only did I get a reply, I got a replacement part sent out free of charge. Outstanding!

Everything on 5 star. I never leave reviews but this company is perfect. Customer service and repair just great! Got a response in about an hour( or maybe less) very friendly emails. Had my backpack send over, they received my backpack on the next day they fix it and send to me. I received it on the next day, so in total took about 3 day for everything (AMAZING)!!! If there was 10 star I would be more than happy to give that. My communication was with Martin. Thank you all.

I'm not a big one for reviewing shops, but I can't say enough about Lyon. While backpacking in the Rhinogs last summer, I discovered that one of my tent poles was pretty shot. I had no luck with finding replacement parts and couldn't get a response from the manufacturer. But Lyon not only sourced a complete replacement but they did so free of charge. I couldn't have been more impressed.

they tried to avoid paying for return postage on a faulty product I'd bought from them. (the item still had plenty of time left on the warranty.) In the end, after protesting and complaining I got a refund for my postage costs but this should have been offered to me as standard procedure. eBay, Amazon, Toolstation and Alpkit, (An outdoors brand) offer free return postage.

Top top customer service, I bought an exped tent from them which was expensive but I've had 3 replacement fly sheets from them over over the years. Anytime I've had a problem with product I've sent pictures and they have dealt with it, and sent me replacement wherever I am. Get what you pay for sometimes